Shipping policy

Overview

Every piece is sourced with care and intention, and we want to ensure it reaches you in the same spirit. We’re committed to getting your unique treasures safely to your doorstep, whether you’re across the street or across the world. Our shipping policy covers both domestic and international orders with transparent pricing and realistic timelines, so you always know what to expect. Please review this policy to understand our shipping procedures and your responsibilities as a customer. Thank you for being a part of our journey! <3

Domestic Shipping (Within India)

Shipping Coverage

  • We ship all over India through our network of private courier services.
  • For areas where private courier services are unavailable (non-delivery zones), we utilize India Post to fulfill your order. This rarely happens but even in the rarest cases, customers will be notified if their order falls into a non-delivery zone.

Shipping Cost

  • Standard shipping cost: ₹90 for all domestic orders.
  • Additional charge: An additional ₹90 per kilogram is applied if the order exceeds 2 kgs.
  • Shipping costs are calculated based on the final weight and dimensions of the parcel at the time of dispatch

Delivery Timeline

  • Standard processing time: 6-10 business days for areas serviced by private couriers.
  • Extended delivery: 12-15 business days for non-delivery zones where India Post is utilized. Please note that delays may occur, especially for remote or non-delivery areas.

Tracking

A tracking ID will be provided to you upon shipment. You can use this tracking number to monitor your package’s journey in real-time. Tracking updates are available through our courier partner’s tracking portal.

Delivery Responsibilities

  • Provide accurate delivery details: Please ensure your shipping address and phone number is correct and complete during checkout. We are not responsible for delays or undelivered parcels due to incorrect address information.
  • Attend delivery attempts: Our shipping partners will attempt delivery 3 times to your address. Please attend all calls from the delivery agents.

What Happens if Delivery Fails

If you do not attend the delivery after 3 attempts, the parcel will be returned to original office (RTO- Return to Origin).
• If an RTO occurs, you will be responsible for all reshipping charges (₹150) to receive your order again. No cancellations or refunds are accepted for orders that result in an RTO.

How to Track Your Order

  • Use your Tracking ID: Check your email for the tracking ID sent upon shipment.
  • Visit the courier website: Log in to the courier partner’s tracking portal using your tracking number.
  • Contact us: If you have any concerns about your shipment, reach out to us via Instagram (@theharustore) or email (theharustorehandle@gmail.com)
  • Response Time: We aim to respond to shipping inquiries within 24 hours.

International Shipping (Worldwide)

Shipping Coverage

  • We ship worldwide with the exception of a select few countries, depending on the availability of shipping providers.
  •  If your country is not available for shipping, we will inform you before processing your order.

Shipping Method

All international orders are shipped via India Post. International parcels are handled with care and packaged securely for long-distance transit

Delivery Timeline

  • Standard processing time: 10-15 business days depending on customs clearance and destination country.
  • Actual delivery times may vary based on customs procedures, local postal services, and unforeseen circumstances.
  • We are not responsible for delays caused by customs inspections or local country regulations.

Shipping costs adjustments

  • International shipping costs are calculated based on the final weight and dimensions of your parcel. If the actual shipping charges exceed the amount already paid by you due to the weight or measurements of the final parcel, we will communicate the additional cost to you.
  • You will be informed of any extra charges before your order is dispatched, and payment must be confirmed before shipment.

Customs and Duties 

For international shipments, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the shipping cost. We are not liable for any customs-related delays or additional charges. 

Note: Unforeseen events such as natural disasters, strikes, or extreme weather may cause shipping delays beyond our control. We will keep you informed of any significant delays that may affect your delivery.

We appreciate your patience and understanding. For any other inquiries please drop an email at theharustorehandle@gmail.com or feel free to contact us through Instragram DM's (@theharustore). Thank you for shopping with us, and we look forward to getting your unique piece safely into your hands!