Refund policy

Overview

As a small business specializing in unique, one-of-a-kind pieces, we maintain a carefully curated return policy to ensure transparency and fairness for all our customers. Please review this policy carefully before making your purchase.

Cancellation Policy

We do not offer any cancellations once an order has been placed. All orders are final and cannot be cancelled after confirmation.

Return Policy for Defective Items

Eligibility for Returns:

Returns are only approved in the event that we have shipped a damaged or defective product that was not identified during our quality check process. Returns are not accepted for any other reason, including change of mind, color variations, or size concerns.

Conditions for Return Approval

To be eligible for a return, customers must:

  • Document the defect by recording a clear video showing the damage or defect on the product.
  • Submit the uncut opening video of the package via Instagram direct message (@theharustore) or email to (theharustorehandle@gmail.com)
  • Submit within 2 days of receiving the item.
  • Provide clear details describing the defect or damage.

 Note: Given that all pieces are one-of-a-kind with limited inventory, we must verify the defect before approving any return.

Return Process

Once a return is approved by our team:

  • An RTO (Return To Origin) label will be generated through Delhivery and shared with you.
  • Shipping charges will be covered by us at no cost to you.
  • You will receive instructions on how to securely package and return the item.
  • Please ensure the item is returned in the same condition as received (undamaged, unused, and properly packaged.)

Refund Timeline

  • Refunds will be processed only after the item has been successfully received by us in the same condition.
  • Upon receipt and inspection, refunds can take up to 4-5 business days to be credited to your original payment method.
  • You will receive a confirmation email once the refund has been processed.

Exchange Policy

  • No exchanges are offered under any circumstances. If you wish to purchase a different item, this would be considered a new order.

International Orders

We follow a strict no exchange, no refund, and no cancellation policy for all international orders outside of India.

  • International customers are not eligible for returns or refunds, for both individual purchases and style bundles.
  • Please ensure you are satisfied with your purchase before completing checkout.

Domestic Shipments

The above return and refund policies apply exclusively to domestic shipments within India. All procedures outlined above are applicable only to orders shipped within Indian territory.

How to Contact Us

For any return inquiries or to report a defective item, please reach out to us:

  • Instagram: Send a direct message with photos/videos of the defect.
  • Mail: Mail to us at theharustore@gmail.com.
  • Response Time: We aim to respond to return requests within 24 hours

Important Reminders

  •  Keep your order confirmation and tracking details for reference
    • Photograph or video document any defects immediately upon receiving your item.
  • Do not use or alter the item if you wish to request a return.
  • Ensure all communication includes order number and clear images/videos of the defect

We appreciate your understanding and support of our small business. Thank you for shopping with us! <3